Category

consulting
man vs machine
“Can machines think?” This is the question posed by Alan Turing in 1950 that started it all. And now, just over 70 years later, artificial intelligence (AI) is making its way into our lives in a big way. If you’re in the retail and ecommerce business, you’ve surely noticed how the technology is now being...
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“The term ‘holistic’ refers to my conviction that what we are concerned with here is the fundamental interconnectedness of all things. I do not concern myself with such petty things as fingerprint powder, telltale pieces of pocket fluff and inane footprints.” Sci-fi fans will know this quote from Douglas Adams’ 1987 book Dirk Gently’s Holistic...
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The Importance of Strong Digital Leadership in 2022
Unfortunately, you can’t just slap your print catalog online and call yourself a digital brand. Nor will you achieve digital transformation simply by adding Slack for communication. So, what does it mean, and how does digital leadership play a role?
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Im delighted to have taken part in a webinar with, Ed Hornby and Buster Dover of Brave Bison / Greenlight Commerce and Jim Herbert of Big Commerce yesterday to discuss and debate the merits of how to optimise the customer experience. It was a great session and started with looking back to move forward. We reflected...
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digital performance
Episode 1 – Have you evaluated your digital performance? We were delighted recently to be invited to join SAP in one of a series of customer-facing Podcasts. This episode was as part of their broader outreach and partnership program. The subject, centred around digital competence, benchmarking and how businesses and brands need to be able...
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Image of report summary results
Review of Fashion websites using SAP Commerce We are pleased to reveal the results of our first review of websites for 2021. We all know that in these strange times, the importance of digital commerce to both customers and brands has grown exponentially. Whilst there’s light at the end of the long period of shutdown...
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Screwfix is the eCommerce jewel in the Kingfisher crown. Results for the last 12 months were posted earlier today and it’s clear we’ve all been spending on DIY during the lockdowns of 2020. Screwfix grew eCommerce twice as fast as B&Q, despite already being 5 times the size. That is a phenomenal performance!   Overall...
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Rarely does Ealing attract very new/ground breaking ideas, granted its the home of London Jazz and the location for the world famous Ealing studios – but much of that was a long time ago. Image my surprise to find out that the first UK branch of Amazon Fresh was opening on Ealing’s main shopping street...
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Picture of apple Watch showing health metrics
In our recent post ‘The New Normal’, we identified six key themes for the new, emerging digital retail/ D2C world. 50-60% of retail sales will now be online as a result of Covid-19 and leaders and teams need to think and act, differently with immediate effect. In this episode, we examine the importance of Digital...
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