Rarely does Ealing attract very new/ground breaking ideas, granted its the home of London Jazz and the location for the world famous Ealing studios – but much of that was a long time ago. Image my surprise to find out that the first UK branch of Amazon Fresh was opening on Ealing’s main shopping street...Read More

Becoming Customer-Centric.  What does ‘becoming Customer-Centric’ mean? – to some, it’s merely a new focus away from products and services – to the more enlightened it’s the alignment of organisational outcomes with customer outcomes. We are all familiar with many of the commercial benefits: greater customer retention lowers marketing costs and improves revenue & profitability;...Read More