Success Story

Global Supermarket Chain

New US eCommerce site & global platform being developed simultaneously inhouse. Client needed external experience of eCommerce to validate go-to-market risks
End-to-end monitoring needed reviewing.
Organisational design was in flux with many parties unaware of activity & plans across large agile team (c500 people).

Worked collaboratively across multiple countries and teams
Undertook a detailed and focused diagnostic review of their eCommerce plans and activities
Reported back to global team as well as internal dev house & US operational team
Acted as honest broker between multiple internal parties
Maintained our Independent, agnostic approach at all times whilst speaking truth to power (trusted advisor)
Detailed risks within program across business & technology
Recorded customer journeys to ensure clear monitoring at all stages from both tech & business POV
Prioritised risks for launch, highlighting red flags

Presented a clear set of prioritised risks (80+) and potential mitigations to Senior Leadership team
Launch risks understood from a reputational perspective
Created a “get to good” programme to recover potential lost business revenue
Ran workshops with senior teams
Clarified responsibilities across teams
Developed disaster recovery plans for multiple potential failures
Led major incident assessment methodology
Assembled detailed customer journeys against which future plans can be mapped