photo of curved roof with scales - tinted yellow

Insights & Reports

We like to share our knowledge and expertise in a variety of ways. We all have views on the digital world and these are ours.

Here you will find our shared thoughts, knowledge and insights through various reports, white papers, our series of podcasts called 'The Multichannel Success Podcast' and highlights of our most recent blogs...

The Multichannel Success Podcast

The Multichannel Success Podcast aims to help retailers and brands to be successful in Multichannel & eCommerce - based on our many years' of experience by providing practical suggestions and advice from seasoned industry experts.

Brought to you by David & Mark from Prospero Commerce together with our friend David Kohn from the Multichannel Expert, along with numerous guests who kindly gave up their time to have a chat with us.

Season 4

When we started Podcasting we had no idea where it would end up. Season 1 feels a long time ago now- but here we are launching Season 4 bigger and better than anything that's gone before. A huge thanks for all of your feedback and support - in particular those that have taken time to help us make things even better, please do send us your feedback - we do really appreciate it

For most of this season’s episodes we’ve invited an industry expert to add to your (and our) understanding. We’ve invited them to help us with important business questions such as Ai and User Intent as well as managing Data

Get your Season 4 podcasts here >>>

Season 3

Season 3 is packed with fresh faces as well as your usual hosts. With 7 episodes this time we pack in loads of practical advice as well as bringing you 7 specialists to share their knowledge on a wider variety of subjects all related to multichannel success

Get your Season 3 podcasts here >>>

Season 2

We enjoyed bringing you season 1 so much - we came back for more. This time with more special guests and a new range of subjects. Your usual hosts are back and this time we cover Digital Strategy, The HR conundrum, and many more multichannel subjects.

Hosted by David Worby, Mark Pinkerton and our friend David Kohn from the Multichannel Expert.

Get your Season 2 podcasts here >>>

Season 1

Our very first season, with subjects ranging from Customer Retention through to Trading Effectiveness and Data & Analytics. Seven episodes with something for every Retailer or brand to get their teeth into. Hosted by David Worby, Mark Pinkerton and our friend David Kohn from the Multichannel Expert.

Get your Season 1 Podcasts here >>>

Performance Gap Model

We created a model that allows clients to view how changes in digital funnel metrics effect profitability.

You can dynamically change settings and see the results to generate your own what-if scenarios for eCommerce.

Learn more here >>>

Digital Maturity Model

The level of digital maturity of an organisation will dictate what level of change it can sustain. So it is important to understand where your organisation sits.

We created a framework that underpins our AS-IS assessment and have shared this so you can see where your organisation fits.

See more here >>>

Annual Black Friday

2023 Survey

a black friday black friday black friday black friday black friday black friday black friday black

Our annual Black Friday consumer survey shows the trend back to multichannel. Full details and all data are available.

See the results of the survey here >>>

White Papers

Customer Acquisition - 2024

The future belongs to those who can seamlessly blend creativity, technology, and strategic acumen to not only acquire customers but also to create meaningful and enduring relationships in the digital age.

Download the white paper here >>

White paper - Efficiency is your new superpower

Why efficiency is your new Superpower - 2024

This white paper explores the pivotal role of efficiency in the contemporary retail landscape, delving into how technology, strategic decision-making, and adaptation to the complexities of modern retail are essential for success. Furthermore, it investigates the key metrics for measuring efficiency, such as revenue per employee and speed to market, while advocating for a problem-solving approach to drive meaningful change.

Download the white paper here >>